Return and refund policy
This placeholder describes the intended return and refund process. Product eligibility and timelines require final business approval.
Review required before launch: This is an operational placeholder, not legal advice. Add the registered business identity, address, applicable terms, and counsel-approved language.
Return eligibility
Define the final return window, product condition requirements, exclusions, hygiene-sensitive items, packaging rules, and proof requirements before launch.
Return requests
Customers should contact support with the order number and reason. A request is not approved until reviewed against the final policy.
Refunds
Approved online-payment refunds are initiated securely against the original Razorpay payment. The site does not mark a refund complete based only on browser input.
Timelines
Provider and bank processing times can vary. Add the customer-facing timeline and escalation path before accepting live payments.
Last placeholder review: 17/8/2026